ph 20 Privacy Policy

1. Information We Collect

When you create an account or use the ph 20 platform, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and payment details such as your preferred local payment method and transaction history. We also collect technical data automatically, including your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve performance. In some cases, we may request identity verification documents to comply with Philippine regulatory requirements and to confirm that you meet our eligibility criteria. All information collected is used solely for the purposes described in this policy and is never sold to third parties. You have the right to request a copy of the personal data we hold about you at any time by contacting our support team.

2. How We Use Your Information

The personal information we collect is used to operate, maintain, and improve the ph 20 platform for all Filipino players. Specifically, we use your data to process account registrations and logins, verify your identity, handle deposits and withdrawals in Philippine pesos, and provide customer support when you need assistance. We may also use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — these communications are essential and cannot be opted out of whileyour account remains active. We may use aggregated, anonymised data for internal analytics to understand how players interact with our games and features, but this data cannot be used to identify you personally. We do not use your information for automated decision-making that produces legal or similarly significant effects without human review. If you have opted in to receive promotional communications, you may withdraw that consent at any time by contacting our support team.

3. Cookies and Tracking Technologies

ph 20 uses cookies and similar tracking technologies to ensure the platform functions correctly and to enhance your browsing experience. Essential cookies are required for core functions such as keeping you logged in, remembering your preferences, and securing your session — these cannot be disabled without affecting platform functionality. We also use performance cookies to collect anonymised data about how pages are used, which helps us identify areas for improvement and optimise load times on mobile devices commonly used by Filipino players. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. We do not use cookies to track your activity across unrelated third-party websites. Any third-party services we integrate — such as payment processors — may set their own cookies, and their use is governed by their respective privacy policies.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies if required by law or in response to a valid legal request. We may also share data in connection with a business transfer, merger, or acquisition, in which case we will notify affected users in advance. All data sharing is conducted in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012.

5. Data Retention and Security

We retain your personal information for as long as your account is active or as required by Philippine law and regulatory obligations. When your account is closed, we will retain certain records for a minimum period as required for legal, audit, and compliance purposes, after which your data will be securely deleted or anonymised. ph 20 implements industry-standard security measures to protect your data, including SSL encryption for all data in transit, secure server infrastructure, and strict access controls that limit who within our organisation can view your personal information. We conduct regular security reviews and promptly address any vulnerabilities identified. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential at all times.

6. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012 and its implementing rules, Filipino players have specific rights regarding their personal data held by ph 20. You have the right to be informed about how your data is collected and used, the right to access a copy of your personal information, and the right to correct any inaccurate or outdated data in your account. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team with your registered account details and a clear description of your request, and we will respond within the timeframe required by law.

7. Changes to This Policy

ph 20 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will notify registered users via email or through a prominent notice on the platform prior to the changes taking effect. The updated policy will always be accessible on this page with the effective date clearly indicated at the top. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of the platform after any changes have been posted constitutes your acceptance of the revised policy. If you do not agree with any changes, you should discontinue use of the platform and contact our support team to close your account.